Frequently Asked Questions
What is AlwaysPharma?
AlwaysPharma is an online platform that connects customers with licensed U.S. pharmacies. We make it easier to order medications online while ensuring safety, privacy, and compliance with healthcare regulations.
How do I place an order?
Browse our product selection, choose your medication, and add it to your cart. At checkout, follow the steps to complete your order. For prescription items, a valid prescription is required.
What do I need to submit a valid prescription?
For us to legally and safely fill your order, your prescription must be valid. A valid prescription includes:
- Your full name
- Your doctor's name and signature
- Date of issue
- Medication name and dosage
- Quantity prescribed
- Number of refills (if applicable)
How do I submit my prescription?
- Add and upload your prescription during account setup or checkout
-
Have your prescriber or current pharmacy send it to:
Advance Pharmacy
4910 N Armenia Ave, Tampa, FL 33603
Phone: (813) 350-9999
What happens after I place an order?
Once your order is submitted, it will be reviewed. If your order is approved, you’ll be charged, and the medication will be processed for shipping. If it’s not approved, your order will be canceled at no charge.
What if I get a notification that my order has been cancelled?
If your order is cancelled, it means it was not approved during our review process, often due to an issue with a prescription or payment information. You will not be charged for a cancelled order. For any questions, our customer support team is here to help.
- Email: hello@alwayspharma.com
- Phone: +1-833-391-2812
How do you protect my personal information?
AlwaysPharma complies with HIPAA guidelines and uses advanced security measures, including SSL encryption and multi-factor authentication, to safeguard your data.
Can I speak to a pharmacist if I have questions?
Yes. Licensed pharmacists are available to answer your questions. Call us at +1-833-391-2812 or email hello@alwayspharma.com.
How long does it take to receive my order?
Most orders ship within 2–3 business days via UPS. You’ll receive tracking information once your order is dispatched.
Are your medications safe and authentic?
Yes. All medications are dispensed by licensed U.S. pharmacies and are FDA-approved.
Who can use AlwaysPharma?
We serve customers across the U.S. seeking a safe, convenient, and reliable way to access medications online.
How is my privacy protected?
We use encryption technology and follow strict data protection practices. Only the information necessary to fulfill your order is collected.
How can I contact customer support?
You can contact our customer support team via phone at +1-833-391-2812 or email us at hello@alwayspharma.com.
How do I track my order?
You’ll receive a tracking link via email once your order is shipped. You can also track it on our website using your order number.
What payment methods do you accept?
We accept major credit cards (Visa, Mastercard) and eChecks.
Do you accept insurance?
We currently do not accept insurance. However, you can use your receipt to submit a claim to your insurance provider for possible reimbursement.
Can I update or cancel my order after placing it?
If your order has already shipped, it cannot be canceled. You may return it through UPS using the return-to-sender option.
What is your return policy?
Unfortunately, we cannot accept returns on prescription medications due to FDA regulations. If there’s an issue with your order, please call us within 24-48 hours of receiving it. Our team at AlwaysPharma is here to assist you 7 days a week at +1-833-391-2812. Please check our main menu for our hours of operation.
How do I request a refund?
If you are eligible for a refund, contact our customer support team. Refunds are processed within 5 business days to the original payment method.
What makes AlwaysPharma different from other online pharmacies?
We’re a platform, not a pharmacy. Our focus is on making it easier and safer to access medications online, offering a trusted, secure, and transparent experience every step of the way.
Do you provide Telemedicine services?
No, AlwaysPharma does not provide telemedicine services. We are an online platform that connects people with pharmacies. We help pharmacies serve more customers by making it easy to order medications online while ensuring safety and compliance with healthcare rules. Our commitment to your well-being combines personalized care with the highest standards of safety, always.
Who dispenses your medications?
Medications are dispensed by:
Advance Pharmacy
4910 N Armenia Ave, Tampa, FL 33603
(813) 350-9999
Why is it called AlwaysPharma?
At AlwaysPharma, we understand that our name might make you think we are a pharmacy. However, we are not a pharmacy in the traditional sense. Instead, we are a technology platform that connects you with trusted healthcare providers and licensed pharmacies. We chose the word “Pharma” because it is well-known and trusted. It reminds you of the high standards and reliability found in the world of medicine.