Frequently
Asked
Questions
  1. What is AlwaysPharma?

    AlwaysPharma is an online platform that connects people with pharmacies. We help pharmacies serve more customers by making it easy to order medications online while ensuring safety and compliance with healthcare rules. Our commitment to your well-being combines personalized care with the highest standards of safety, always.

  2. Is it legal to prescribe medication online?

    Yes, it is legal to prescribe medication online. While AlwaysPharma does not provide telemedicine services directly, our licensed prescriber partners may use telemedicine as part of their own processes, using tools outside of our website when necessary. Every pharmacy and prescriber is licensed to prescribe medications in your state. For any questions about prescriptions or updating your medical history, please call us at +1-833-391-2812 or email us at hello@alwayspharma.com.

  3. How do I place order?

    Placing an order is simple. Browse from our products, select your medications, and add them to your cart. Proceed to checkout and follow the prompts to complete your order. For prescription medications, you will need a valid prescription.

  4. Do I need a prescription to order medication?

    Yes, a valid prescription from a licensed healthcare provider is required for all prescription medications. You can upload your prescription during the checkout process. If you do not have one, you may consult with a licensed healthcare provider. Our partner prescribers are available online to assess your needs and determine if a prescription is appropriate for you.

  5. How do I submit my prescription?

    You can upload your prescription during checkout.

  6. How do you ensure the privacy and security of my personal information?

    AlwaysPharma operates under strict compliance with HIPAA guidelines. Our technology stack utilizes advanced security measures, including SSL encryption and Multi Factor Authentication, to protect your personal and medical information. Your privacy and security are our top priorities.

  7. Can I speak to a pharmacist if I have questions about my medication?

    Absolutely. Our team of licensed pharmacists is here to help with any questions about your medications. Contact us at +1-833-391-2812 or email us at hello@alwayspharma.com.

  8. How long does it take to receive my order?

    Delivery times vary based on your location and the shipping method selected. Most orders are processed and shipped via UPS, our partner logistics, within 2-3 business days. You will receive tracking information once your order has been shipped.

  9. Are your medications safe and authentic?

    Yes, we only work with U.S.-licensed pharmacies that we carefully check for your safety and peace of mind, ensuring that all medications are FDA-approved.

  10. Who do we serve?

    Our mission is to provide every American with safe, convenient, and reliable access to medications, delivered right to their doorstep.

    Currently, we only serve select states (FL, GA, CA, IL, IN, MI, MN, NJ, NY, NC, OH, PA, SC, TN, TX, WA, WI), ensuring that our pharmacy partners meet the highest standards of compliance and care. However, we are diligently expanding our network to bring our services to as many people as possible across the United States.

    Our goal is to make prescription medications and over-the-counter treatments accessible to all Americans, no matter where they live. By partnering with trusted pharmacies, we are continuously working toward nationwide coverage, so that more individuals can experience the convenience, affordability, and peace of mind that AlwaysPharma provides.

  11. What measures are taken to protect my privacy?

    At AlwaysPharma, we prioritize your privacy and security by implementing advanced encryption technology to safeguard your personal and medical information. We only collect the essential details needed to process your orders efficiently and send refill reminders when necessary.

    Your electronic Protected Health Information (ePHI) is securely stored and destroyed in accordance with HIPAA guidelines after a predetermined period. This includes your medical records, payment details, email addresses, contact information, and other personal data. AlwaysPharma is committed to maintaining strict confidentiality and will never share, sell, or disclose your information to third parties.

  12. How can I contact customer support?

    You can contact our customer support team via phone or email at +1-833-391-2812 or email us at hello@alwayspharma.com.

  13. How can I track my order?

    Once your order has been shipped, you will receive an email with tracking information. You can also track your order directly on our website using your order number.

  14. What payment methods do you accept?

    We accept all major credit cards, including Visa and MasterCard. We also accept eChecks for secure bank-to-bank transfers.

  15. Do you accept insurance?

    Currently, we do not accept insurance. However, you can use the invoice from your purchase to submit a claim to your insurance provider for possible reimbursement.

  16. Can I update or cancel my order after it has been placed?

    If your order is already shipped and has a tracking number, it cannot be canceled. However, you can return it through UPS to send it back to the sender.

    If your order is still being processed at the pharmacy, it can be canceled. Please contact our support team immediately to request a cancellation. You may call us at +1-833-391-2812 so we can assist you.

    Orders can be updated or canceled before they are shipped. Please contact our customer support team as soon as possible if you need to make changes to your order.

  17. What is your return policy?

    Unfortunately, we cannot accept returns on prescription medications due to FDA regulations. If there is an issue with your order, please call us within 24-48 hours of receiving it. Our team at AlwaysPharma is here to assist you 7 days a week at +1-833-391-2812. Please check our main menu for our hours of operation.

  18. How do I request a refund?

    If you are eligible for a refund, contact our customer support team. Refunds are processed within 5 business days to the original payment method.

  19. What makes AlwaysPharma different from other online pharmacies?

    At AlwaysPharma, we always care. What sets us apart is the care we give. We partner with the best U.S.-licensed healthcare providers to ensure you get accurate care.

    To go the extra mile, we protect your information by complying with HIPAA and regulatory standards. We prioritize your health, well-being, and security, giving you access to safe, affordable, and reliable medications without leaving your home.

  20. Do you provide Telemedicine services?

    No, AlwaysPharma does not provide telemedicine services. We are an online platform that connects people with pharmacies. We help pharmacies serve more customers by making it easy to order medications online while ensuring safety and compliance with healthcare rules. Our commitment to your well-being combines personalized care with the highest standards of safety, always.

  21. Who dispenses your medications?

    Advanced Pharmacy
    4910 N Armenia Ave, Tampa, FL 33603
    (813) 350-9999

  22. Why is the website named AlwaysPharma?

    At AlwaysPharma, we understand that our name might make you think we are a pharmacy. However, we are not a pharmacy in the traditional sense. Instead, we are a technology platform that connects you with trusted healthcare providers and licensed pharmacies. We chose the word “Pharma” because it is well-known and trusted. It reminds you of the high standards and reliability found in the world of medicine.

    Our goal is to help you get quality medications through our secure, easy-to-use platform. We chose the word "Pharma" because it’s a familiar and trusted term that represents high standards in medicine. Our dispensing pharmacy partners and prescribers are fully vetted through a rigorous due diligence process to ensure they meet all necessary standards.

    In short, AlwaysPharma isn’t a pharmacy itself—it’s your trusted link to quality medications.