Your Privacy is Important to Us!
At AlwaysPharma, a digital platform that connects patients with trusted pharmacies, we are committed to delivering secure and seamless healthcare services online. This Privacy Policy explains our practices regarding data collection, processing, storage, retention, and disclosure across our Online Platform and other services (including via telephone, email, and our mobile application).
In this Policy, terms such as "we," "us," "our," and "Company" refer to the current and future affiliated entities of AlwaysPharma.
We are dedicated to protecting the privacy and security of your Protected Health Information (PHI) in compliance with HIPAA, GDPR, the Data Privacy Act (DPA) of 2012, and other international data protection laws.
By clicking the "I agree" button on the final page, you acknowledge that you have read and understand this Policy and consent to our collection, use, disclosure, and storage of your personal information as detailed in our Terms and Conditions and this Privacy Policy.
Specific notices regarding the handling of your PHI can be found here.
A. Information We May Collect
We may collect two types of information while you are using our Services:
(1) Personal information you provide directly to us, and
(2) Information that is automatically collected when you use our Services.
Personal Information You Provide Directly To Us
When you register or create an account on AlwaysPharma's Online Platform, you may provide information such as:
• Full name (first and last name)
• Birthdate
• Contact details, including email address, mobile phone number, and residential or shipping address
• Username and password
• Health and medical information, including PHI
• Financial details (e.g., credit card information) during purchases
• Any other information you choose to provide
Please note that this information is stored on our secure servers only after you submit it.
Other Information We Collect Automatically
Device Information: We may automatically collect details such as your IP address, device identifiers, browser type, operating system, ISP, visit date and time, pages viewed, and other standard server log data to help us optimize our Online Platform.
Device Location: We might also collect location data (e.g., via your device's GPS or IP address) to provide more accurate services based on your area.
Third-Party Services: Cookies, pixel tags, Local Shared Objects, and similar technologies may be used by us and third parties to gather usage data.
Technical Information (Web Traffic Data): We collect technical data to address and fix issues, and to improve our Online Platform. This includes information like response time, error logs, and device memory state during crashes.
You may adjust your device or browser settings to control the collection of technical data; however, this may limit some functionalities of our Services.
Cookies and Web Beacons: We use cookies and similar technologies to personalize your experience, track user behavior, and improve our services. For more details, please see our Cookie Policy.
You may restrict the information you provide, but this may affect your ability to use certain features of our Online Platform.
Our Privacy Policy does not apply to practices of other companies or websites that may be linked to our Online Platform. Some services may be governed by separate privacy policies.
In certain cases, we may have specific privacy notices (e.g., HIPAA Notice of Privacy Practices) which will be provided alongside the respective product or service.
This Privacy Policy does not create any contractual or other legal rights on behalf of any party.
B. Use of Information
We use your information for purposes including:
B.1. Customer Support: Contacting you, resolving issues, and improving our Services.
B.2. Registration: Enabling you to register and manage your account on our Online Platform.
B.3. Order Processing: Processing orders and facilitating payments.
B.4. Billing and Shipping: Handling billing and shipping details.
B.5. Surveys and Contests: Managing surveys, contests, and promotional offers.
B.6. Marketing and Updates: Informing you about specials, new products, and updates to our policies.
B.7. Chat Support: Using chat functionality to provide real-time assistance.
B.8. Analytics: Analyzing website usage to improve our Online Platform.
B.9. Legal Compliance: Sharing your information when required by law.
B.10. Record Keeping: Maintaining records of transactions and communications.
We may occasionally use your information for other purposes with your consent.
C. Data Storage
C.1. Secure Storage: All information is stored in secure, 24/7 operational data centers in the United States.
C.2. Third-Party Storage: We use password-protected cloud servers provided by third-party vendors who adhere to strict security measures.
We comply with international data transfer regulations, such as the EU-US Privacy Shield or Binding Corporate Rules, as applicable.
D. Disclosure to Third-Parties
D.1. Authorized Disclosures: We may share your information with authorized healthcare providers (e.g., for prescription creation or telemedicine services) and third-party service providers who assist with our operations. These parties are bound by agreements to protect your data.
D.2. Legal Requirements: We may disclose your information if required by law or to protect our rights and safety.
D.3. Business Transfers: In the event of a merger or sale of assets, your information may be transferred with your consent.
D.4. Consent-Based Disclosures: We may disclose your information to third parties for marketing purposes only with your explicit consent.
D.5. Third-Party Marketing: If you engage with third-party services (such as social media platforms), please review their privacy policies, as they may collect data about your use of our Online Platform.
D.6. PHI Disclosures: Your PHI is only disclosed as necessary to fulfill our obligations or as required by law.
E. Data Retention and Disposal
E.1. Retention: We retain your information as long as your account is active or as required by law, business needs, and regulatory obligations.
Residual copies of your data in backup systems are eventually deleted or securely disposed of.
E.2. Disposal: Once the purpose for which your data was collected has been fulfilled, your data is permanently deleted or anonymized. Physical records are shredded, and digital files are rendered unrecoverable.
F. Data Security and Protection
At AlwaysPharma, protecting your information is our top priority. We implement rigorous organizational, physical, and technical measures—including encryption, access controls, and regular security audits—to safeguard your data.
Our security controls are continually reviewed and updated to maintain the highest standards of data protection.
G. Your Rights and Choices
You can access, update, or request deletion of your personal information via your account settings or by contacting us through our "Need Help" page.
G.1. Cookies and System Settings: You may adjust your browser settings to manage cookies, though this may limit certain functionalities.
You can also opt-out of marketing communications by following the instructions in our emails.
G.2. For California Residents: Under the CCPA, you are entitled to request certain information regarding our data practices, free of charge, once per year.
G.3. Additional Rights: This includes the rights to know, access, object to processing, request erasure or rectification, data portability, file a complaint, and seek damages if your privacy rights are violated.
H. Additional State-Specific Privacy Disclosures
H.1. California Residents: In line with the CCPA, you have the right to request deletion of your personal information and opt-out of certain data uses. AlwaysPharma does not sell your personal data.
H.2. For International Users: Please note that while your data is stored in the United States, we strive to comply with applicable data protection laws in your jurisdiction.
I. Children's Privacy Protection
Our Online Platform is not intended for individuals under the age of 18. We do not knowingly collect data from minors. If you are under 18, please do not submit any information. If we become aware that a minor has provided us with personal information without proper consent, we will promptly remove that data.
J. Privacy Policy Changes
We reserve the right to modify this Privacy Policy as necessary to ensure continued compliance with legal requirements and to reflect changes in our Services. Updated versions of this Policy will be posted on our website, and the revised date will indicate when the changes become effective.
Our commitment to protecting your information remains unwavering.
The last revision of this Privacy Policy was on June 21, 2024. Any modifications become effective immediately upon posting.
K. Contact Us
If you have any questions, concerns, or complaints about how we handle your personal information, please contact us through our "Need Help" page or via the contact information provided on our website.
Do Not Track and Commercially Recognized Opt-Out Signal
You can opt-out of third-party data collection for targeted advertising by visiting the National Advertising Initiative’s (NAI) opt-out page or the Digital Advertising Alliance’s (DAA) opt-out page. Additionally, your browser settings may allow you to send a "Do Not Track" signal; however, please note that not all websites are configured to respond to such signals.