THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.
At AlwaysPharma, we deeply value your relationship with us and understand that protecting your privacy is crucial to maintaining your trust. We are dedicated to safeguarding your protected health information (PHI) and using it only as necessary to provide you with secure healthcare products and services.
PHI includes any information that identifies you and relates to your past, current, or future physical or mental health conditions, as well as the healthcare products and services provided to you. This Notice explains how we use and disclose your PHI and outlines your rights regarding your personal health information. HIPAA requires us to provide you with this Notice.
Our Commitment to Protecting Your Privacy
We are committed to protecting the privacy of your PHI by ensuring that its use and disclosure comply with all applicable legal requirements. This Notice of Privacy Practices is designed to help you understand our legal obligations and the safeguards we maintain—including physical, electronic, and procedural measures—to protect your information in accordance with the Health Insurance Portability and Accountability Act of 1996 and other relevant laws.
How We Use and Disclose Your PHI
We primarily use and disclose your PHI in relation to the healthcare products and services we provide, such as dispensing your prescriptions. Specifically, your PHI may be used or disclosed as necessary for treatment, payment, and healthcare operations. We work closely with our US-licensed prescribers and pharmacy partners to ensure that your safety and privacy are always prioritized.
Your Rights with Respect to Your PHI
HIPAA provides you with several rights regarding your PHI:
• You have the right to inspect and receive this written Notice of Privacy Practices and obtain a copy of your PHI (with reasonable fees for copies). You can also request limitations on our use and disclosure of your PHI, though we may not be able to agree if it affects our ability to provide you with healthcare services or if required by law.
• You can request changes to your PHI if you believe it is incomplete or inaccurate, although we may provide explanations if we cannot comply.
• You can request confidential communications and specify locations or methods for contacting you.
• You can obtain a written record of certain disclosures of your PHI, with one record provided per twelve (12) month period at no charge.
• You have the right to file a complaint if you believe your rights have been violated. Please include the platform and your contact information in your written complaint. For more information, please refer to our complaints and feedback page.
Ways That We May Use and Disclose Your PHI
• Treatment: We use your PHI to provide and coordinate healthcare services.
• Payment: We use your PHI for billing and reimbursement purposes.
• Healthcare Operations: We use your PHI for activities related to providing healthcare products and services.
• Business Associates: We may disclose your PHI to business associates who help us deliver our services.
• Other Disclosures: We may disclose your PHI for healthcare communications, patient profile printouts, or as required by law.
• Government Agencies: We may disclose your PHI to federal and state agencies for health monitoring and compliance purposes.
• Legal Disputes: We may disclose your PHI in response to court orders, subpoenas, or legal proceedings.
• Public Health and Safety: We may disclose your PHI to protect public health or safety.
• National Security: We may disclose your PHI for national security or intelligence purposes.
• Military and Veterans: We may disclose your PHI for military or veterans' health programs, if applicable.
• Correctional Institutions: If you are an inmate, your PHI may be disclosed to the institution or its officers as required.
• Research: We may disclose your PHI for research purposes, as authorized by law.
• Miscellaneous: We may make other disclosures as allowed by HIPAA and as required by law.
Your Rights Not Contained in this Notice
If a use or disclosure of your PHI is not described in this Notice, we will obtain your written authorization before proceeding. You have the right to refuse or revoke such authorizations.
Changes in this Notice
AlwaysPharma adheres to the terms of this Notice and reserves the right to change our practices and this Notice at any time. All changes will be posted on our website with a new effective date, and you may request a copy of the revised Notice.
Our State-Specific Laws
In addition to HIPAA, state laws may provide you with additional privacy rights related to your healthcare and PHI. Please consult our Pharmacy Privacy Officer for further details.