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Frequently
Asked
Questions
- What is AlwaysPharma?
AlwaysPharma is a trusted online pharmacy offering a wide range of prescription and over-the-counter medications. We collaborate with reliable dispensing pharmacies and prescribers to ensure you receive safe and secure health solutions. While we do not provide telemedicine services, our partner prescribers may use telemedicine as a mode of communication to reach out to their patients regarding their ordered medications through an independent telemedicine provider outside of our website. Our commitment to your well-being combines personalized care with the highest standards of safety, always.
- Is it legal to prescribe medication online?
Yes, it is legal to prescribe medication online. While AlwaysPharma does not provide telemedicine services directly, our licensed prescriber partners may use telemedicine as part of their own processes, using their own tools outside of our website when necessary. Every pharmacy and prescriber is licensed to prescribe medications in your state. For any questions about prescriptions or updating your medical history, please call us at +1 833-488-4437 or email us at heretohelp@alwayspharma.com.
- How do I place order?
Placing an order is simple. Browse from our products, select your medications, and add them to your cart. Proceed to checkout and follow the prompts to complete your order. For prescription medications, you will need a valid prescription.
- Do I need a prescription to order medication?
Yes, a valid prescription from a licensed healthcare provider is required for all prescription medications. You can upload your prescription during the checkout process or have our partner US-licensed prescribers create one for you.
- How do I submit my prescription?
You can upload your prescription during checkout.
Alternatively, you can get your prescription at no cost! Learn more.
- How do you ensure the privacy and security of my personal information?
AlwaysPharma is an official business associate (BA) partner of Marcon John Solutions Inc, a HIPAA certified company. We use advanced security measures, including SSL encryption, to protect your personal and medical information. Your privacy and security are our top priorities.
- Can I speak to a pharmacist if I have questions about my medication?
Absolutely. Our team of licensed pharmacists is here to help with any questions about your medications. Contact us at +1 833-488-4437 or email us at heretohelp@alwayspharma.com.
- How long does it take to receive my order?
Delivery times vary based on your location and the shipping method selected. Most orders are processed and shipped via USPS, our partner logistics, within 1-2 business days. You will receive tracking information once your order has been shipped.
- Are your medications safe and authentic?
Yes, we only work with U.S.-licensed pharmacies that we carefully check for your safety and peace of mind, ensuring that all medications are FDA-approved.
- What measures are taken to protect my privacy?
At AlwaysPharma, we use the most advanced encryption technology to keep your information safe. This includes your medical records, credit card details, email addresses, contact addresses, phone numbers, and personal information. We’re committed to your privacy and will never give or sell your information to anyone else.
- How can I contact customer support?
You can contact our customer support team via phone or email at +1 833-488-4437 or email us at heretohelp@alwayspharma.com.
- How can I track my order?
Once your order has been shipped, you will receive an email with tracking information. You can also track your order directly on our website using your order number.
- What payment methods do you accept?
We accept all major credit cards, including Visa, MasterCard, American Express, and Discover. We also accept eChecks for secure bank-to-bank transfers.
- Do you accept insurance?
Currently, we do not accept insurance. However, you can use the invoice from your purchase to submit a claim to your insurance provider for possible reimbursement.
- Can I update or cancel my order after it has been placed?
If your order is already shipped and has a tracking number, it cannot be canceled. However, you can return it through USPS to send it back to the sender.
If your order is still being processed at the pharmacy, it can be canceled. Please contact our support team immediately to request a cancellation. You may call us at +1 833-488-4437 so we can assist you.
Orders can be updated or canceled before they are shipped. Please contact our customer support team as soon as possible if you need to make changes to your order.
- What is your return policy?
Unfortunately, we cannot accept returns on prescription medications due to FDA regulations. If there is an issue with your order, please call us within 24-48 hours of receiving it. Our team at AlwaysPharma is here to assist you 7 days a week at +1 833-488-4437. Please check our main menu for our hours of operation.
- How do I request a refund?
If you are eligible for a refund, contact our customer support team. Refunds are processed within 5 business days to the original payment method.
- How do I subscribe to the AlwaysPharma newsletter?
You can subscribe to our newsletter by entering your email address in the subscription box at the bottom of our website. You'll receive updates on new products, special offers, and health tips. Subscribe here!
- What makes AlwaysPharma different from other online pharmacies?
At AlwaysPharma, we always care. What sets us apart is the care we give. We partner with the best U.S.-licensed healthcare providers to ensure you get the best care.
To go the extra mile, we protect your information by complying with HIPAA and regulatory standards. We prioritize your health, well-being, and security, giving you access to safe, affordable, and reliable medications without leaving your home.
- Do you provide Telemedicine services?
No, AlwaysPharma does not provide telemedicine services. We are an online pharmacy dedicated to offering a wide range of prescription and over-the-counter medications. However, there may be instances where our partner prescribers need to conduct a telemedicine consultation to discuss your medications or health needs. For such communication, they may use independent telemedicine software that operates outside of alwayspharma.com.
To maintain the highest standards of security and compliance, we require all our partner prescribers to use DEA-certified and Surescripts network e-prescribing and telemedicine software. This ensures that your health information is handled securely and in accordance with regulatory requirements.